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Neutrogena

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    More Information from Neutrogena

    We try to make sure all the info shown here and under “FAQs” is accurate. However, all details, including specifics around store programs, policies, offers, discounts, incentives, and rewards programs, are provided for informational purposes only, subject to change, and may be inaccurate or out of date. You can check the store site for the most current info and full details.

    About Neutrogena
    Neutrogena’s success story began under the direction of founder, Emanuel Stolaroff. In the 1930s, Stolaroff founded Natone, a cosmetic supplier dedicated to glamour in the film industry. As many began to equate health with beauty, Stolaroff collided with a Belgian chemist who had created a clear soap known as Neutrogena - as he believed there to be a market for such a high quality soap. By 1962, Natone was officially changed to Neutrogena and introduced to the medical profession. It was this key decision that solidified the relationship between Neutrogena Corporation and dermatologists working to create a line of safe, quality skincare and haircare products. Due to Neutrogena’s ever increasing competence and respect earned over time, the company is now acquired by Johnson & Johnson Family of Consumer Companies, making Neutrogena Corporation the #1 dermatologist-recommended skincare brand.
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    Free Shipping Policy
    Neutrogena ships to the continental U.S only within Monday-Friday business days. Standard shipments require 1-2 days processing and 7-10 days delivery, with a flat fee of $7.95. Second day shipping is also available, yet requires a flat fee of $12.95. Neutrogena regularly offers a free shipping promotion on Neutrogena.com.
    Return Policy
    Neutrogena allows a full refund of a product’s purchase price within 30 days of purchase, either online or in-store. Shipping fees are non-refundable unless the product was faulty or there was a shipping error. For all online purchases, products must be returned to Neutrogena.com.
    Shopping Tips
    Email Signup
    Sign up to Neutrogena by provided your email address and stay up-to-date with latest information, and exclusive promotions. In addition, receive 15% off on your next purchase. As an added perk, every subscription order ships free!
    Exclusives
    Neutrogena regularly provides various promotions. These promotions include limited time offers, seasonal and site-wide sales, and voucher codes. All promotions are used to provide discounts for Neutrogena shoppers. Neutrogena is currently offering free shipping for any and all orders over $25.
    Refer a Friend
    Receive a $10 voucher for every friend you refer on Neutrogena.com, after their first purchase of $40+. As an incentive, your friend will receive $10 off their purchase as well. There’s no limit in the amount of friends you invite.